Return and Refund Policy

At Outska, we want you to be happy with your purchase. If you receive a damaged, defective, or incorrect product, please contact us and we will be happy to assist you.

Returns

You may request a return within 7 days of delivery for eligible products if:

• The product is damaged or defective.
• You received the wrong product.
• The product received is materially different from what was ordered.

To be eligible for a return, the product must be unused, unwashed and in its original condition and packaging, with all tags and accessories intact.

Products that have been used, washed, damaged due to misuse, or altered after delivery may not be eligible for return.

Damaged or Incorrect Orders

Please inspect your order when you receive it. If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with your order number and clear photographs/videos of the product and packaging.

We will review the issue and provide a suitable resolution, which may include a replacement or refund.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed to the original payment method. Depending on your bank or payment provider, it may take additional business days for the amount to reflect in your account.

Non-Returnable Items

Products that have been used, washed, damaged through improper use, or returned without their original packaging may not be eligible for a return or refund.

Exchanges

We currently do not offer direct exchanges. If you receive a defective, damaged, or incorrect product, please contact us and we will assist you with the appropriate resolution.

How to Request a Return

To request a return or report an issue with your order, please contact us with:

• Order number
• Reason for return
• Photos/videos of the product, where applicable
• Photos of the original packaging, where applicable

Our team will review your request and guide you through the next steps.