Shipping & Delivery Policy

At Outska, we aim to get your gear to you quickly and reliably.

Order Processing

Orders are usually processed and dispatched within 1–2 business days after the order is placed.

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Once your order has been dispatched, delivery typically takes 3–7 business days, depending on your location and the courier service.

Delivery timelines may be longer for remote locations, during peak sale periods, public holidays, or due to circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any applicable free-shipping offers will be clearly mentioned on our website or at checkout.

Order Tracking

Once your order has been dispatched, you will receive shipping and tracking information through the contact details provided during checkout.

You can use the tracking information to follow the status of your shipment.

Delivery Delays

While we work with reliable delivery partners, Outska does not control courier operations after an order has been dispatched.

If your order is delayed beyond the expected delivery period, please contact us with your order number and we will assist you in tracking the shipment.

Incorrect or Incomplete Address

Please ensure that your shipping address and contact details are accurate when placing your order.

Outska cannot be held responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer.

Damaged Packages

If your package appears damaged at the time of delivery, please take photographs of the package and product before opening or using it and contact us as soon as possible.

For damaged, defective, or incorrect products, please refer to our Return and Refund Policy.

Contact Us

If you have any questions regarding your order or delivery, please contact our customer support team with your order number and we will be happy to assist you.